When travel technology fails, be nice to the humans
A baggage handling agent sums up why people matter in travel and why we need to be nice to them
Category Archives: Destinations
Travel Agents Trump AI for Emotional Travelers
Technology helps, but travel is about the human experience from a Travel Agent
Who makes the best workers in travel?
It’s obvious when you think about it, but is it part of your employment strategy?
Collette Launches 2020-2021 Preview Brochure
With over 100 years’ experience in guided travel, leading global operator Collette has announced the launch of its 2020-2021 preview brochure, offering travellers even more options for exploring the ...
2019 – Hotel – WTF
Highlights and lowlights of some hotels in 2019
Travel Advisory: Data Security = Identity Protection?
“Data security” sounds techie; try “identity theft” if you want appropriate attention
What does this election result mean for the travel industry
Whether it’s Jason Westbury predicting the probable change of government, the exit polls and Channel 9 news stories that showed the Liberal party “simply could not win” or the betting agencies that p...
Lessons from a first birthday
12 months of Stuba - Turning 1 or a rebirth?
Travel Advisor? On safety
An agent purely sells, can an advisor offer more with safety?
Travel Agent versus travel Adviser – same same or different
Is a Travel Adviser any different to a Travel Agent?
Easter in India
A tongue in cheek reflection on easter away from home
Be ready for the post election surge
The lead up to federal elections is seldom good for the travel business, but potentially great afterwards. Be ready
Customer Service Matters – Submitting Requests
“Requests” are an important part of a trip, potentially the icing on the cake and can be the difference between a good experience and a bad experience.
Getting back to Travel Basics
Visibility, simplicity and accountability drive growth in the travel workplace.
Australian National Maritime Museum celebrates corporate milestones
On Thursday 14th March the Australian National Maritime Museum hosted a function for the events industry to celebrate its 2018 milestones and share news for the year ahead including the launch of its...
Create a travel bubble to hold the memories
Want more from your "Travel Advisors"? Loosen the yolk; give them room to grow
Corporate Family Fun Day Experiences
One of Sydney’s most spectacular waterside venues – the Australian National Maritime Museum - is fast becoming the place for creating a memorable conference or event
Room to Grow in the Travel Workplace
Want more from your "Travel Advisors"? Loosen the yolk; give them room to grow
To Autocancel or not to Autocancel
Also cancelling undermined the prosperity of travel agents.
Emotions in the Travel Workplace – Yay or Nay?
Emotions bring out the best and the worst in people – is it something you want in your travel business?