Fast does not mean efficient when planning a holiday
Read the travel fine print - or pay the piper
Thinning margins, homogenising travel product; customer service is the difference
It is not working ; but are agents brave enough to fix it?
Know your pax; it's not that hard to get in their head.
I thought the answer was obvious. Apparently not
Three traveler types, three opportunities for fun whilst your flight is delayed or your bag en-route to another time zone.
A baggage handling agent sums up why people matter in travel and why we need to be nice to them
Technology helps, but travel is about the human experience from a Travel Agent
It’s obvious when you think about it, but is it part of your employment strategy?
Highlights and lowlights of some hotels in 2019
“Data security” sounds techie; try “identity theft” if you want appropriate attention
Whether it’s Jason Westbury predicting the probable change of government, the exit polls and Channel 9 news stories that showed the Liberal party “simply could not win” or the betting agencies that p...
12 months of Stuba - Turning 1 or a rebirth?
Stuba is celebrating their first birthday by announcing the merger has proved extremely successful
An agent purely sells, can an advisor offer more with safety?
Is a Travel Adviser any different to a Travel Agent?
A tongue in cheek reflection on easter away from home
The lead up to federal elections is seldom good for the travel business, but potentially great afterwards. Be ready
“Requests” are an important part of a trip, potentially the icing on the cake and can be the difference between a good experience and a bad experience.