Don't let customer service be an art form that dies in your business.
Following the industry night of nights, what makes a great travel agent in 2018?
I got deported from France. Here's how it panned out
Kids in the bed kills honeymoon romance and other weird hotel bookings conditions
Murder was definitely on the cards when this hotel description didn’t quite add up…..It’s okay to embellish a hotel description a little bit, but outright lying will definitely lead to drama
The strongest impressions are created at times of highest contrast. It’s one of the keys to creating a holiday memory.
Everyone wants an upgrade - Matt's top 5 on how to score
"I am sh%^&ing through the eye of a needle"....and other things customers of travel agents should not be heard saying abroad.
Blisters? Gravel Rash? Time for agents to challenge pax to take a break with a difference.
The more personal side of why the roomsXML merger really means “ business as usual but better”
This could be the biggest game changer we see in the booking of hotels online.
A “nostalgia“ bar on a Wednesday night in Singapore.
roomsXML finds the perfect hotels in the fastest time ever with new supercharged human search capabilities
My credit card has been charged! How to handle incidentals and holds on credit cards.
5 indications that this customer ain’t worth the effort
Love him or hate him we can’t get him out of the news. But does Trump have lessons for Travel agents?
roomsXML are offering to help agents where they can in finding replacement accomocation for agents who lost bookings through Si
Teaching a student or training a new staff member have many positive parallels
Five take away messages for travel agents from the demise of Aussie farmers.
Want to separate yourself out from the crowd? Give something of yourself to the places that give so much to you.