It's confusing for agents to understand pricing; what's it like for the public?
Conflicting ideas may be required to find the next thing in your travel business
Did we all just come of age at the NTIA's?
The moment you board that plane and tell someone you are a travel agent you are the travel industry.
Agents should learn from the perception of our border forces.
Matt Patterson – Front line Customer Service Manager, roomsXML, explains what happens when you get trigger happy and double booking across the internet.
The women I know in Travel who are leaders in their fields are beyond inspiring, they pour their heart and souls into their work and they are making a huge mark in the industry.
Disruptive technology or destructive disruption? What is Uber and what does it say about us??
I sought feedback from female members of the travel industry who I respect and admire on the question of “Is the travel industry” getting it right for women?”.
Booking conditions are becoming an increasingly important factor - But how much do agents take notice of them?
Is the industry getting it right for the ladies?
Go on, be a good human, take note of your staff.
Travel comfortable takes us out of our comfort zone; can that translate to the rest of our lives?
Travel is romantic, exciting….sexy....is that how you think of it?
Changing models, new partnerships and disruption are making agents edgy
Front line customer service manager Matt Paterson shares his tips and tricks on setting and managing customer expectations
Stealing data will soon be more commonplace than stealing cash from travellers
Five ways acting in your locality can drive your local business
The science is in on sifting crap from content.
Ask Penny Hall who is stepping outside of her role as a Travel Manager to run her own signature events.